Privacy Policy

Your privacy matters to us. This comprehensive policy explains how BrightIntel collects, uses, and protects your personal information when you interact with our web interface design services.

Last Updated: January 15, 2025 | Effective Date: January 15, 2025

Information We Collect

At BrightIntel, we collect information through various interactions you have with our services. This includes when you visit our website, request consultations, or engage with our design projects.

Personal Information

Name & Contact Details Business Information Project Requirements Communication Records

We collect your name, email address, phone number, and business details when you contact us for services. This information helps us understand your project needs and provide appropriate design solutions.

Technical Information

Our systems automatically collect technical data including IP addresses, browser types, device information, and website usage patterns. This data helps us improve our services and ensure our website functions properly for all visitors.

Project Data

During our collaboration, we may collect project-specific information including design preferences, business objectives, target audience details, and feedback on our work. This information is essential for delivering customized web interface solutions.

How We Use Your Information

Your information serves specific purposes in delivering our web interface design services. We use collected data responsibly and only for legitimate business purposes.

Providing web interface design consultations and project development
Communicating about project progress, updates, and deliverables
Understanding your business requirements to create appropriate solutions
Improving our design processes and service quality
Maintaining project records for future reference and support
Sending relevant updates about our services when you've expressed interest
Complying with legal obligations under Thailand's data protection laws

Our Commitment to Purpose Limitation

We never use your personal information for purposes beyond what you've agreed to. Each piece of data we collect has a specific business justification related to delivering quality web interface design services.

Data Sharing and Third Parties

BrightIntel maintains strict controls over data sharing. We only share your information when necessary for service delivery or legal compliance.

Service Providers

We work with carefully selected service providers who assist in delivering our web interface design services. These include hosting providers, communication tools, and project management platforms. All service providers are bound by confidentiality agreements and data protection requirements.

Legal Requirements

We may disclose your information when required by Thai law, court orders, or regulatory authorities. Such disclosures are made only to the extent necessary to comply with legal obligations.

Business Partners

Occasionally, we collaborate with other design professionals or technology partners to deliver comprehensive solutions. When this occurs, we ensure all partners maintain equivalent privacy standards and use your information only for the specific project purposes.

Your Privacy Rights

Under Thailand's Personal Data Protection Act and international privacy principles, you have significant control over your personal information. These rights ensure you can manage your privacy according to your preferences.

Access Right

Request copies of personal information we hold about you, including details about how we process this data.

Correction Right

Update or correct any inaccurate personal information in our records to ensure data accuracy.

Deletion Right

Request removal of your personal data when it's no longer needed for the original collection purpose.

Restriction Right

Limit how we process your information in specific circumstances while maintaining necessary records.

Portability Right

Receive your personal data in a structured format or request transfer to another service provider.

Objection Right

Object to processing your personal data for specific purposes, including direct marketing activities.

Exercising Your Rights

To exercise any of these rights, contact us at contact@bright-intel.com with your specific request. We'll respond within 30 days and guide you through the process. Some rights may have limitations based on legal obligations or legitimate business interests.

Data Security and Protection

Protecting your personal information is fundamental to our operations. We implement comprehensive security measures appropriate for a web interface design business handling client data.

Technical Safeguards

Encrypted data transmission using industry-standard SSL/TLS protocols
Secure hosting environments with regular security updates and monitoring
Access controls limiting data access to authorized personnel only
Regular backups stored in secure, encrypted formats
Firewall protection and intrusion detection systems

Organizational Measures

Staff training on data protection principles and secure handling practices
Confidentiality agreements with all team members and contractors
Regular security assessments and improvement of protection measures
Incident response procedures for potential data security events
Privacy by design approach in all service development processes

While we maintain robust security measures, no system is completely immune to threats. We continuously monitor and improve our security practices to protect your information against unauthorized access, alteration, or disclosure.

Data Retention and Deletion

We retain your personal information only as long as necessary for the purposes it was collected or as required by applicable laws. Our retention practices balance service quality with privacy protection.

Retention Periods

Active Project Data: Maintained throughout project duration and for 2 years afterward for support purposes
Communication Records: Kept for 3 years to maintain service continuity and legal compliance
Website Analytics: Aggregated data retained for 2 years, individual visitor data for 14 months
Marketing Information: Until you withdraw consent or request removal
Legal Documentation: As required by Thailand business and tax regulations

Deletion Procedures

When retention periods expire or you request data deletion, we securely remove your information from active systems. Some data may remain in backup systems for up to 90 days before complete removal. Legal obligations may require us to retain certain information beyond these periods.

International Data Transfers

As a web interface design company, we occasionally work with international service providers or clients. When transferring your personal data outside Thailand, we ensure appropriate protection measures are in place.

Transfer Safeguards

Adequacy decisions recognizing equivalent protection levels in destination countries
Standard contractual clauses ensuring data protection obligations
Certification schemes and codes of conduct providing additional safeguards
Explicit consent for specific international project collaborations

We minimize international transfers to essential business purposes and always ensure your data receives protection equivalent to Thailand's data protection standards.

Cookies and Website Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and improve our services. Understanding these technologies helps you make informed decisions about your website interactions.

Cookie Types

Essential Cookies: Necessary for website functionality and security
Analytics Cookies: Help us understand website usage and improve user experience
Preference Cookies: Remember your settings and customization choices
Communication Cookies: Enable contact forms and consultation requests

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality and your ability to access some features.

Children's Privacy

BrightIntel's web interface design services are intended for businesses and adult users. We do not knowingly collect personal information from children under 13 years of age.

If we discover that we have inadvertently collected information from a child under 13, we will take immediate steps to delete this information from our records. Parents or guardians who believe their child has provided personal information to us should contact us immediately.

Parental Controls

We encourage parents to monitor their children's internet activities and educate them about sharing personal information online. Our website includes no content specifically targeting children, but parental supervision remains important for online safety.

Policy Updates and Changes

This privacy policy may be updated periodically to reflect changes in our practices, legal requirements, or service offerings. We believe in transparency about any modifications to our privacy commitments.

Notification Process

Significant changes will be communicated via email to active clients
Website notifications will highlight important policy updates
Updated versions will include clear effective dates and change summaries
Previous versions remain available upon request for reference

Continued use of our services after policy updates indicates acceptance of the revised terms. If you disagree with changes, please contact us to discuss your concerns or exercise your data subject rights.

Privacy Questions and Contact

Have questions about this privacy policy or how we handle your personal information? We're here to help clarify any concerns about our data practices.

Email Communication

contact@bright-intel.com
Response time: Within 48 hours

Phone Contact

+66 4223 7676
Business hours: Monday-Friday, 9 AM - 6 PM (Thailand time)

Postal Address

BrightIntel
67 Suthep Rd, Tambon Su Thep
Mueang Chiang Mai District
Chiang Mai 50200, Thailand